Triage Nurses

Triage nurses make a quick assessment of a patient’s medical condition and helps to determine the urgency in which patients should receive care. In the small window of time a triage nurse has to make this assessment, they will need to identify the core medical issue affecting the patient, write down any relevant medical history and identify whether the patient suffers from any allergies or is currently taking medications.  When a triage nurse is coordinating care for a patient, he / she communicates with the provider and receives orders for the patient’s care. The triage nurse is an important team member in the partnership with the patient and the physician.

Dear Patients:

If you are an established patient and need to contact our clinical team directly, please login to your patient portal. 

Triage Nurse FAQ

What is a clear liquid diet?

A clear liquid diet provides fluids that leave little residue and are easily absorbed with minimal digestive activity. No red, blue or purple liquids should be consumed!

Examples of a clear liquid diet are

  • Tea
  • Coffee (no creamer)
  • Carbonated beverages
  • Clear fruit flavored drinks
  • Strained fruit juices; apple, white grape, lemonade
  • Clear broth
  • Clear flavored gelatin (no red, blue or purple)
  • Popsicles (no red, blue or purple)
  • Clear hard candy (no red, blue or purple)
  • Sugar, honey, syrup, salt
When will I receive my test results?
Abnormal Results – you will receive a call from your provider or nurse with the results and next steps as soon as we receive them.
Normal Results – you will receive your results via mail within 7-10 business days.
Biopsy Results – you will receive biopsy results via mail within 7-14 business days.
I left a voicemail, when can I expect a returned call?
All calls are returned based on the urgency of the call. Non-urgent calls will be returned within 24 – 48 business hours. Please do not leave multiple messages as this only delays the turn around time.
What are your business hours?
Office hours are Monday – Friday 8:00a – 4:30p. All calls will be returned during these times.
I need to schedule a procedure, who can I contact to do this?
Please see our list of Procedure Schedulers to make an appointment.
When can I expect my prescription to be refilled?
Prescriptions take 24 – 48 business hours to be refilled. Before calling our staff to check on the status of your refill we ask that you contact your pharmacy to see if they have received it. Often they have the prescription but are awaiting additional information from insurance or the patient.
My prescription requires a prior authorization, who can I discuss this with?
Some insurances require prior authorization for prescription medications. These can take a couple days to process and for some insurances even longer. The triage nurses do not handle these, please contact Patient Account Services.

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