Coronavirus Update 5/18/2020 Keeping You Safe - Now Scheduling Elective Procedures

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Now Offering Elective Procedures

We are pleased to share that, because of all we have done together to flatten the curve, we are now able to offer additional services, including elective procedures. The safety of our patients, providers and teammates remains our priority, and we have developed a thoughtful plan to phase in our services over time. On May 18, our team will begin reaching out to patients to reschedule procedures that had been postponed due to COVID-19, beginning with those whose health will be most negatively impacted by any further delay in care. Call 703-698-8960 or Schedule Online now. Please see below to read a letter to our patients and review some of the most frequently asked questions:

Letter to Our Patients

Reopening Frequently Asked Questions 

Keeping You Safe 

We know you may have concerns about coming to a healthcare facility, and it’s important to know we are taking additional measures to ensure our care centers and surgery centers are safe places to receive and provide care. In our efforts to protect patients and staff while inside our facilities we have installed safety glass in each of our patient lobby areas and at each of our scheduling stations. As we begin the process of resuming normal services, we will:

  • Pre-screen all patients over the phone when confirming appointments to establish if they have any symptoms of COVID-19 or have traveled outside of the DMV area (D.C., Maryland and Virginia) area in the last three weeks. If a patient has symptoms or has traveled to such an area, they will not be seen in the office and will be offered a telehealth appointment. View the Pre-Screening Questionnaire Here.
  • Screen everyone again upon arrival at care centers and surgery centers by checking for fever, cough, shortness of breath and flu-like symptoms. We will also ask about recent travel or potential exposure to evaluate any risk. View the On-Site Screening Questionnaire Here.
  • Follow up with patients who have had procedures at our facilities to ensure they have not developed COVID-19 symptoms after visiting with us. View the Post Appointment Questionnaire Here.
  • Limiting the number of procedures per day in order to allow time for thorough cleaning of each room between patients.
  • Require everyone to wear a mask or covering over their nose and mouth at all times. Providers will wear Personal Protective Equipment (PPE), including, but not limited to, masks, gowns, aprons and gloves when appropriate to keep them and our patients safe. Providers will continue to practice strict hand hygiene.
  • Clean all frequently-touched surfaces often, including keyboards, workstations, countertops and doorknobs. To reduce unnecessary touching of surfaces, doors will remain open whenever appropriate. 
  • Arrange chairs six feet apart in the waiting room to allow for social distancing. View Endoscopy Center Patient Lobby Image.
  • Not permit visitors to accompany patients unless medically necessary. 
  • Receive co-pays and other advance payment over the phone to limit personal interaction once inside our facilities. 

As we establish our new normal, we will work with the Centers for Disease Control (CDC), the Centers for Medicare and Medicaid Services (CMS), the American Society for Gastrointestinal Endoscopy (ASGE) and our local and state officials to ensure we are following the most up-to-date guidelines.  

Questions

We are eager to see you again soon. If you are an established patient and would like to reach out to your care team directly, please utilize your patient portal. If you have any questions or would like to learn more about what we are doing to safely and responsibly resume services, please call us at 703-698-8960. 

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